Key Holder

Aug 15  |  The Salty – Now Open

What We Offer

• Schedule flexibility
• Weekly Competitive Pay plus Tips
• 6 weeks paid parental leave
• Health, dental and vision benefit plan options for full-time team members
• Matching Health Savings Account
• 401(k) and Roth retirement plans with company match
• Company paid life insurance
• Team Member Assistance Programs
• Pet Insurance
• 40% off all merchandise, donut and coffee orders, and catering
• Friends and family discount
• Anniversary Program
• PTO
• Opportunity for growth, development and advancement in a rapidly growing company

About You

• Previous supervisory experience
• An extreme attention to detail
• Ability to multitask and set priorities
• Friendly attitude & team player
• Curiosity to continue to learn
• Flexibility to work a variety of shifts including mornings, afternoons, weekends, and holidays
• Ability to remain calm and focused in a fast-paced environment
• Ability to work in a standing position for long periods of time (up to 10 hours)
• Ability to bend, reach, stoop, and lift up to 30 pounds
• Fluency to read and communicate in English

Essential Responsibilities

• Build meaningful relationships with your team and guests, rooted in authenticity — invest time to build trust.
• Empower your team to create meaningful connections with each other and the guest every day.
• Make an Impact: Inspire your team, owning your business, and architecting guest service experiences across all touch points.
• Understanding how to appropriately address both Team Member errors and praises; providing constructive criticism and corrective action when needed; but also knowing to praise a team of both small and big wins as well.
• Maintaining professionalism in the workplace. Understanding that while a positive work environment is necessary, this isn’t highschool and guest and store needs come first.
• Maintaining consistent attendance and punctuality.
• Treating your store as your home. Being able to notice the small details (ex: a floorboard that is chipped and needs to be fixed) without anyone needing to tell you first.
• Regularly tasting donuts and coffee. Making sure that everything is up to par (ex: glazes are the right consistency, donuts look just like advertised) and that your Team Members are well trained on the entire menu.
• Mastering the art of knowing your guests – who your regulars are and what they order.
• Consistently checking in on guests throughout the day, introducing yourself to them, checking on their order, answering any questions they may have
• Anticipating needs – being able to read the room and know who’s enjoying their order, who isn’t, who needs a box/bag to go, etc.
• Creative thinking- prioritizing responsibilities when something’s gotta give

Administrative Responsibilities:

• Opening and closing the store
• Daily completing any opening/closing lists on Zenput
• Knowledge of proper cash handling, ability to close the register out, and knowledge of how to count tips.
• Knowledge of how to set and disarm the alarm
• Assisting with communication to teams to update them with any pertinent information
• Ensuring that all stores are wearing their appropriate uniforms
• This is your shop, your home, so if something is in need of repair or TLC, it’s your responsibility to bring it back to life.
• Assisting with training of new team members.
• It’s always expected that guest issues are handled appropriately and we empower our Key Holders to take the necessary steps to ensure guest satisfaction at all times.
• The Store Manager is responsible for downloading and printing the menus on a weekly basis, however it’s expected that the Key Holder is following up on this task and ensuring that the store is constantly stocked with updated menus at all times.
• Key Holders assist with making sure that all orders for the day are packed and out on time.
• Assessing the quantities (additions/cuts) , making any necessary adjustments and communicating with the BOH team.
• Other relative duties as assigned
• Assisting the Store Manager and Assistant Store Manager with the training of new hires according to the curated training program
• Assisting with giving new hires feedback throughout their training, both positive and negative

Programs

• Teams
• Sharepoint
• Email

Email resume to laura.lewallen@saltydonut.com to apply.